PRIVACY POLICY

Last updated: 12 January 2026

This Privacy Policy explains how Anne Scharlow (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit this website or engage in services offered in person or online.

We are based in South Africa and work with clients locally and worldwide.

1. Who We Are

Anne Scharlow is a freelance animal communicator, spiritual guide and healer offering in-person and online services internationally.

Contact details:
Email: anne@annescharlow.com
Website: https://www.annescharlow.com

2. Applicable Law

We comply with:

• The Protection of Personal Information Act, 2013 (POPIA) of South Africa
• Generally accepted international data-protection principles, including transparency, lawfulness, and data minimisation

Where clients are located outside South Africa, we aim to meet equivalent international privacy expectations.

3. Personal Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number (if provided)
• Information you submit via contact forms or email
• Session-related information you voluntarily share
• Website usage data (IP address, browser type, pages visited)
• Cookies and similar tracking technologies

We do not knowingly collect information from children under the age of 16.

4. How We Collect Information

Information is collected when you:

• Contact us via the website, WhatsApp or email
• Book or enquire about services
• Subscribe to communications (if applicable)
• Browse the website (via cookies and analytics tools)

5. Purpose and Legal Basis for Processing

Your personal information is processed for the following purposes:

• To respond to enquiries and provide services
• To manage bookings and communication
• To improve website performance and user experience
• To meet legal or regulatory obligations

Processing is based on one or more of the following legal grounds:

• Your consent
• Performance of a service contract
• Our legitimate business interests, where these do not override your rights
• Legal compliance

6. Cookies and Analytics

You can view the entire cookie policy here.

This website uses cookies to:

• Understand how visitors use the site
• Improve functionality and content

We use Google Analytics or similar tools to analyse website traffic. These services collect anonymised usage data.

You can control or disable cookies through your browser settings. You may also opt out of Google Analytics tracking via tools provided by Google. 

7. Sharing of Personal Information

We do not sell or rent your personal information.

Information may be shared only:

• With trusted service providers (e.g., website hosting or analytics services)
• When required by law or legal process
• To protect our rights, safety, or property

All third-party providers are required to handle data responsibly.

8. International Data Transfers

As we work with clients worldwide, your information may be transferred to or processed in countries outside your country of residence, including South Africa.

By using this website and services, you consent to such transfers, which are handled with appropriate safeguards.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfil legal or accounting requirements
• Maintain business records

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

You have the right to:

• Request access to your personal information
• Request correction or updating of your information
• Request deletion of your personal information
• Withdraw consent at any time (where consent applies)
• Object to certain types of processing

To exercise these rights, please contact us at anne@annescharlow.com.

11. Marketing Communications

If you choose to receive emails or updates from us, you may unsubscribe at any time by following the link in the communication or by contacting us directly.

We will not send marketing communications without your consent.

12. Security of Information

We take reasonable technical and organisational measures to protect personal information, including:

• Secure hosting
• SSL encryption
• Limited access to personal data

Please note that no method of transmission over the internet is completely secure.

13. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

15. Contact

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Anne Scharlow
Email: anne@annescharlow.com